Privacy Policy

July 12, 2023
Kunihiro Ichida
President, Representative Director
HEISHIN Ltd.

HEISHIN Ltd., located at 1-1-54, Misakihommachi, Hyogo-ku, Kobe-shi, Hyogo 652-0852 Japan (hereinafter referred to as “the Company.” For the representative, please click here), recognizing the importance of protecting personal information of its customers (including the persons in charge at its business connections), employees, applicants, and other individuals, has established a Privacy Policy as follows to properly handle and protect personal information.

1. Definitions of Terms in This Privacy Policy

The terms used in this Privacy Policy shall have the meanings as defined in the Act on the Protection of Personal Information.

2. Purposes of Acquisition and Use of Personal Information

The Company will acquire and use personal information by legitimate and fair means within the scope as required for the achievement of the following purposes of use. If the need arises to use personal information for any purpose other than the following, we will obtain prior consent from the individual in question:

  1. (1) To verify users’ identities at their use of the Company products or services and manage customer accounts;
  2. (2) To provide the Company products and services including after-sales services;
  3. (3) To develop the Company products and services and improve the quality thereof;
  4. (4) To respond to customer inquiries and provide information on the Company’s products and services;
  5. (5) To provide the Company products and services and conduct sales, advertising, and other marketing activities to meet interest based on analyses of information such as customers’ attributes, access histories, and purchase histories acquired through the Company website, etc.;
  6. (6) To provide information on and operate campaigns and events held by the Company;
  7. (7) To make business contact with, pay remuneration (wage, bonus, allowances, etc.) and provide welfare services to, and perform personnel, evaluation, labor, safety, and health management of employees; and
  8. (8) To make contact with and provide information to job and internship applicants, and conduct other recruiting activities.

The Company will also acquire and use personal information for business related to the above matters at its group companies (for the current list of group companies, please click here).

3. Joint Use of Personal Information

The Company will jointly use customers’ personal information as follows:

  1. (1) Items of personal information to be jointly used
    • • Name, address, phone number, email address, etc.
  2. (2)Purposes of the joint use of personal information
    • Within the scope of the purposes of use listed in 2 above
  3. (3) Scope of joint users
    • • Group companies of the Company (for details, please click here.)
  4. (4) Manager responsible for the joint use
    • The Company (for its address and representative, please refer to the beginning of this Privacy Policy.)

4. Provision of Personal Information to Third Parties

The Company will not provide personal information to third parties without obtaining prior consent from the individual in question, except if the information is provided to a person within the scope of the joint users listed in 3 above or to a service contractor to the extent necessary for the achievement of the purposes of use listed in 2 above, or if the information is provided in association with business succession through a merger, company split, business transfer, or a similar event, or based on laws and regulations including cases where protection of a person’s life, body, or property or cooperation with the police, court, or other public authority is required.

(Provision to Third Parties Located in Foreign Countries)

The Company may provide personal data to third parties located in the following foreign countries. Current information by country to be referred to in such case is as shown below.
The Company may entrust (provide) personal data to distributors located in foreign countries other than the following in order to respond to inquiries from or provide the Company products and services including after-sales services to customers living outside Japan through distributors in the countries where the customers are located, though the countries or distributors cannot be specified at present:

  1. １）South Korea
    • • Personal information protection system of the country
      Please check the information provided by the Personal Information Protection Commission by following this link.
      https://www.ppc.go.jp/files/pdf/korea_report.pdf
    • • Personal information protection measures implemented by third parties
      The recipients of the personal data provided by the Company are its group companies, and they implement measures at a level equivalent to those required of businesses handling personal data in Japan.
  2. ２）China
    • • Personal information protection system of the country
      Please check the information provided by the Personal Information Protection Commission by following this link.
      https://www.ppc.go.jp/files/pdf/china_report.pdf
    • • As the local distributor to respond to customers located in the country has not been determined, we cannot provide information on the personal information protection measures taken by third parties.
  3. ３）Taiwan
    • • Personal information protection system of the country
      Please check the information provided by the Personal Information Protection Commission by following this link.
      https://www.ppc.go.jp/files/pdf/taiwan_report.pdf
    • • As the local distributor to respond to customers located in the country has not been determined, we cannot provide information on the personal information protection measures taken by third parties.

5. Disclosure, etc. of Personal Information

The Company will respond without delay in accordance with applicable laws and regulations to requests for notification of the purposes of use of personal information or for the disclosure of retained personal data or a record of provision to a third party from the individuals in question received through its prescribed procedure, except as it may significantly hinder the operations of the Company or harm the life, body, property, or any other right of an individual.
The Company will also respond without delay in accordance with applicable laws and regulations to requests for correction, deletion, erasure, or suspension of the use or provision to a third party of or an addition to retained personal data from the individuals in question received through its prescribed procedure. Please contact us at the following number.

6. Security Control Measures

The Company takes the necessary and appropriate security control measures to prevent leaks, losses, or destruction of the personal information it handles.

  1. (1) Establishment of basic policy
    To ensure the proper handling of personal information, the Company has established this Privacy Policy regarding compliance with relevant laws, regulations, and guidelines, as well as the contact for inquiries and complaint handling.
  2. (2) Establishment of rules regarding handling of personal data
    To prevent leaks, etc. and otherwise control the security of the personal data it handles, the Company establishes confidential information handling regulations and other rules regarding the basic handling of personal data including acquisition, use, and storage.
  3. (3) Organizational security control measures
    The Company appoints a manager for customers’ personal information, and manages data appropriately in accordance with its provisions regarding personal information protection. The Company also complies with laws, regulations, and standards related to personal information protection, and continuously reviews and improves its efforts at personal information protection, responding to changes in social environments.
  4. (4) Human security control measures
    The Company works to educate and enlighten all its officers and employees so that they understand the importance of protecting personal information and appropriately handle customers’ personal information.
  5. (5) Physical security control measures
    To ensure the accuracy and security of personal information, the Company endeavors to prevent losses, destruction, falsification, leaks, etc. of personal information by taking measures such as controlling access to personal information and restricting means of taking out personal information in accordance with its rules related to information security.
  6. (6) Technical security control measures
    To ensure the accuracy and security of personal information, the Company endeavors to prevent losses, destruction, falsification, leaks, etc. of personal information by taking measures such as preventing unauthorized access from outside in accordance with its rules related to information security.
  7. (7) Supervision of contractors
    The Company endeavors to protect personal information by selecting contractors that appropriately handle personal information and prescribing necessary matters to ensure the appropriate control of personal information at them.
  8. (8) Understanding of external environment
    The Company implements security control measures based on the understanding of systems regarding personal information protection in the foreign countries where personal data is stored.

Contact for inquiries concerning personal information protection

If you have any opinions, questions, or complaints concerning the handling of personal information at the Company, please contact:
Personal information protection, General Administration Department, Head Office
Phone: +81-78-652-1111

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